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Refund policy

📦 55 Miles Return & Refund Policy

Effective Date: January 1, 2025
Last Updated: September 2025

At 55 Miles™, our mission is to serve athletes with high-quality, trail-tested products that support performance and recovery. If something isn’t right with your order, we’re here to help!

🔁 Returns

We have a 100% satisfaction guarantee. So, if something is wrong with a product or you don't like it, just let us know, and we'll always make it right! 

To start a claim:

  • Email us at 55milesultra@gmail.com

  • Include your order number, and a brief description of what the issue is.

  • We’ll respond within 2 business days to resolve the issue (refund or replacement)

💵 Refunds

Approved refunds will be processed back to your original payment method within 3–5 business days of approval. You’ll receive an email confirmation when it’s been issued.

Please note:

  • Refunds may take additional time to appear depending on your bank or card issuer 

📮 Return Shipping (If Applicable)

If we ask you to send an item back (rare), we’ll provide a prepaid shipping label. Do not return items without contacting us first — our products are fulfilled from different facilities and returns may not be processed correctly without a return authorization.

❤️ Our Promise

We care about every customer and stand behind the products we make. If you’re ever unsure about an issue, just contact us — we’ll treat you like a friend and work hard to make it right.